Refund policy
Last Updated: June 20, 2026
At Savren, we want you to be satisfied with your purchase. If you are not completely happy with your order, we're here to help.
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unworn, unused, with tags attached
- In its original packaging
- Accompanied by a receipt or proof of purchase
To start a return, please contact us at jds.decks.exteriors@gmail.com.
Return Address:
3327 Tenbrook rd.
Arnold, MO 63010
United States
If your return is accepted, we will provide instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.
Return Shipping Costs
Customers are responsible for return shipping costs.
However, if the item arrives damaged, defective, incorrect, or has any other quality-related issue, Savren will cover the return shipping costs.
If you have any questions regarding a return, please contact us at jds.decks.exteriors@gmail.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if:
- The item is defective
- The item is damaged
- You received the wrong item
We will evaluate the issue and work to resolve it as quickly as possible.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom or personalized products
- Personal care goods (such as beauty products)
- Hazardous materials
- Flammable liquids or gases
Please contact us if you have questions about your specific item.
Unfortunately, we cannot accept returns on:
- Sale items
- Gift cards
Exchanges
The fastest way to receive a different item is to return the original item. Once your return is accepted, you may place a new order for the desired product.
European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
To qualify, the item must be:
- In the same condition that you received it
- Unworn or unused
- With tags attached
- In its original packaging
- Accompanied by proof of purchase
Refunds
We will notify you once we have received and inspected your return and let you know whether your refund has been approved.
If approved, your refund will be automatically issued to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at jds.decks.exteriors@gmail.com.
Business Information
Store Name: Savren
Business Address:
3327 Tenbrook rd.
Arnold, MO 63010
United States
Contact Information
Legal Representative: Jeremy Decker
Email: jds.decks.exteriors@gmail.com
Phone: +1 636-212-5572
Business Address: 3327 Tenbrook rd., Arnold, MO 63010, United States